About us

Email policy

Mailpolicy at Baloise Group.

Mailpolicy Baloise Group

You have sent us an email that was rejected by our IT protection mechanisms. Please first view the error message you received for further information. When necessary, please ask your email provider for further assistance.

In order to protect its users and systems, the Baloise Group reserves the right to temporarily or permanently reject emails if they do not meet the guidelines of the Baloise Group or common standards.

  • The senders of emails must respect the legal requirements in their respective countries, provided these do not conflict with the provisions set forth herein. For senders based in the United States of America, primarily compliance with the «CAN SPAM act» is mandatory.
  • Senders must adhere to the technical standards defined in RFC 5321 and RFC 5322.
  • The delivering server must have a static IP address. This must also be correctly configured. This applies in particular to the correct reverse DNS entry for the IP ad-dress used.
  • Emails containing malicious, immoral or illegal content will be rejected. This applies in particular to
    • emails identified as SPAM
    • emails infected with viruses or trojans, as well as those that provide links to infected web pages
    • emails with content that encourages sedition, instructs people to carry out criminal acts or glorifies violence, or emails that reference websites with such con-tent,
    • emails that aim to illegally obtain the login credentials of the recipient.
  • The Baloise Group reserves the right to make use of external lists, such as IP lists (RBL lists) or hash lists in order to sort and reject emails.
  • In addition, the Baloise Group reserves the right to temporarily or permanently block emails from senders who violate this email policy, and to initiate legal proceed-ings to combat statutory violations.

If you have problems sending emails to Baloise, please contact our postmaster.

Error message Email subject
Incorrect Helo Name

5.7.1 <localhost>: Helo command rejected: You are not me. For further assistance, please visit http://www.baloise.com/mailpolicy

Description:
It is not permitted to falsify the technical information used in the email (email header) and the sender details. The actual identity of the sender of an email must be apparent for the recipient. A suitable and plausible HELO/EHLO in terms of RFC 5321 must be sent.

Sender address rejected

5.1.8 Sender address rejected: Domain not found. For further assistance, please visit http://www.baloise.com/mailpolicy

Description:
The delivering server must have a static IP address.. It must also be correctly configured. This applies in particular to the use of the correct reverse DNS entry for the IP address used. The sending server IP address must belong to a registered domain.

Bad sender address syntax

5.1.7 Bad sender address syntax. For further assistance, please visit http://www.baloise.com/mailpolicy

Description:
The sender email address was not transferred in the right format (see RFC 821).

reject_unlisted_recipient

5.1.1 Recipient address rejected: User unknown in relay recipient table. For further assistance, please visit http://www.baloise.com/mailpolicy

Description:
The stated recipient does not exist. Either you have entered it incorrectly or the email address has been deleted.

Banned Extension

5.7.0 Reject, id=32261-01 - BANNED: application/octet-stream,.exe,.exe-ms,write.exe. For further assistance, please visit http://www.baloise.com/mailpolicy

Description:
We reserve the right to reject certain potentially dangerous attachments. In this example message, the write.exe file was rejected.

Office Macro

5.7.0 Reject, id=11211-09 - INFECTED: Heuristics.OLE2.ContainsMacros. For further assistance, visit http://www.baloise.com/mailpolicy

Description: We reserve the right to reject mails with office documents which include macros.

Virus

5.7.0 Reject, id=28297-01 - INFECTED with Virus: Eicar-Test-Signature. For further assistance, please visit http://www.baloise.com/mailpolicy

Description:
We reserve the right to reject emails with malware or malicious content (viruses, trojans etc.).

SPAM

5.7.0 Reject, id=32256-01 - SPAM Mail. For further assistance, please visit http://www.baloise.com/mailpolicy

Description:
This email was classified as junk  by our AntiSPAM systems and was therefore rejected.

Blocked by Spamhaus

5.7.1 Service unavailable http://www.spamhaus.org/query/bl?ip=62.4.41.77 . For further assistance, please visit http://www.baloise.com/mailpolicy

Description:
Delivery of your email was blocked by our external service provider. Please follow the link stated here for further information and follow the instructions there.

Relay access denied

4.7.1 <postmaster@baloise.com>: Relay access denied. For further assistance, please visit http://www.baloise.com/mailpolicy

Description:
This is a relay access. Your email has been rejected.