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Phone 058 285 85 85
From outside Switzerland: +41 58 285 85 85
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Media releases Baloise has just made online claims reporting a whole lot easier – and is blazing a trail for the Swiss insurance industry
Basel, March 22, 2018. Baloise is revolutionising the claims reporting process in the Swiss insurance market. Instead of facing countless forms and endless industry jargon, customers will now be offered an interactive online chat with photo and voice recognition. Claims can be reported in minutes – and customers don't have to painstakingly type in the answers to dozens of questions. Baloise was able to draw on its in-depth internal know-how concerning the latest black-box processing and artificial intelligence technologies to develop the system.

Most insurance customers only interact with their insurers in two situations: when taking out insurance and when they need to make a claim. "It is important for us to be able to offer our customers a very simple service when they make a claim," says Mathias Zingg, Head of Claims at Baloise. Based on its 'Simply Safe' corporate strategy, Baloise is systematically investing in customer focus and straightforward interaction with its customers.

For the first time, customers can now report claims by smartphone, tablet or computer – no matter where they are. An online chat function verifies the identity of the customer and obtains the necessary details of the loss and how it happened. Customer can choose whether to use the voice function, type in the information, or scan and upload it using the camera on their phone. Customers can also choose whether to enter the location manually or allow the system to capture it automatically using the GPS location finder. The system automatically retrieves additional information about the policyholder, such as policy number and address, from its database. "Digital transformation is opening up a host of fascinating new technological possibilities," says system specialist Louis de Montmollin.. "Applying these to our business and creating added value for our customers is part of the exciting challenge we now face."

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About Baloise The focus is firmly on the future at Baloise as part of its «Simply Safe» strategy. We aim to make tomorrow more straightforward, safer and more carefree for our customers, and we are taking responsibility for this today. Baloise is more than just a traditional insurance company. Through our smart finance and insurance solutions, complemented by a whole host of innovative offerings for the home and mobility, we offer a complete service package. Dependable support, reliable cooperation and trust-based relationships are key aspects of our stakeholder interaction. We take care of financial matters so that our customers can concentrate on the important things in their lives and can find inspiration in the everyday. Baloise, a European company founded in 1863, currently employs 8,000 people at its headquarters in Basel (Switzerland) and across its subsidiaries in Belgium, Germany and Luxembourg. Our services generated a business volume of around CHF 9,600 million in 2021 and a profit of CHF 588.4 million. Bâloise Holding Ltd shares (BALN) are listed on the SIX Swiss Exchange.
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