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Phone 058 285 85 85
From outside Switzerland: +41 58 285 85 85
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Baloise recognised once again as one of the most innovative Swiss insurers of 2019
Media releases Baloise recognised once again as one of the most innovative Swiss insurers of 2019
Basel, October 24, 2019. Baloise has won the Swiss Insurance Special Award 2019. The award is presented annually by the trade journal Schweizer Versicherung, the University of St.Gallen Institute of Insurance Economics, the Swiss Insurance Brokers Association (SIBA), the Swiss Association of Insurance and Risk Managers (SIRM) and auditing and consultancy company EY Switzerland.

The EasyAsk project team received the special award at yesterday’s award ceremony. The project, which makes customers’ lives considerably easier when it comes to claims handling, played a decisive role in securing the award. “The EasyAsk project has helped us to radically simplify claims handling for our customers – something which, you could say, is at the heart of our service mandate as an insurer,” explains Mathias Zingg, Head of the Claims Department at Baloise and member of the Executive Committee in Switzerland.

How does EasyAsk work? Where any queries arise when processing claims, the customer receives a personalised link by text message or email. This takes the customer to a web-based, dynamic questionnaire where they can answer questions, upload images and provide digital signatures directly from their smartphone, whenever it is convenient for them. The customer receives only questions which are relevant to them and can complete the questionnaire in just a few clicks. “This new approach allows customers that have submitted claims online in particular to remain in the digital process without any media break,” says co-project manager Pascal Jenny. “That’s a win-win situation, both for our customers and for us. Customers can decide themselves when they want to answer questions, and can do so using a really easy questionnaire. We, on the other hand, improve our turnaround time considerably thanks to the quick response rate, and gain structured data for efficient follow-up processing”, adds co-project manager Kevin Häner.

The project was taken from idea to realisation in just a few weeks in collaboration with the start-up Denkpark GmbH and Baloise’s Innovation Development team.

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Read more Media release for “Baloise launches the digital customer dialogue of tomorrow” (DE) Report a claim (DE) Innovations at Baloise www.denkpark.net Link öffnet in einem neuen Tab
Read more Media release for “Baloise launches the digital customer dialogue of tomorrow” (DE) Report a claim (DE) Innovations at Baloise www.denkpark.net Link öffnet in einem neuen Tab
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About Baloise The focus is firmly on the future at Baloise as part of its «Simply Safe» strategy. We aim to make tomorrow more straightforward, safer and more carefree for our customers, and we are taking responsibility for this today. Baloise is more than just a traditional insurance company. Through our smart finance and insurance solutions, complemented by a whole host of innovative offerings for the home and mobility, we offer a complete service package. Dependable support, reliable cooperation and trust-based relationships are key aspects of our stakeholder interaction. We take care of financial matters so that our customers can concentrate on the important things in their lives and can find inspiration in the everyday. Baloise, a European company founded in 1863, currently employs 8,000 people at its headquarters in Basel (Switzerland) and across its subsidiaries in Belgium, Germany and Luxembourg. Our services generated a business volume of around CHF 9,600 million in 2021 and a profit of CHF 588.4 million. Bâloise Holding Ltd shares (BALN) are listed on the SIX Swiss Exchange.
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