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Basel, October 24, 2019. Baloise has won the Swiss Insurance Special Award 2019. The award is presented annually by the trade journal Schweizer Versicherung, the University of St.Gallen Institute of Insurance Economics, the Swiss Insurance Brokers Association (SIBA), the Swiss Association of Insurance and Risk Managers (SIRM) and auditing and consultancy company EY Switzerland.

The EasyAsk project team received the special award at yesterday’s award ceremony. The project, which makes customers’ lives considerably easier when it comes to claims handling, played a decisive role in securing the award. “The EasyAsk project has helped us to radically simplify claims handling for our customers – something which, you could say, is at the heart of our service mandate as an insurer,” explains Mathias Zingg, Head of the Claims Department at Baloise and member of the Executive Committee in Switzerland.

How does EasyAsk work? Where any queries arise when processing claims, the customer receives a personalised link by text message or email. This takes the customer to a web-based, dynamic questionnaire where they can answer questions, upload images and provide digital signatures directly from their smartphone, whenever it is convenient for them. The customer receives only questions which are relevant to them and can complete the questionnaire in just a few clicks. “This new approach allows customers that have submitted claims online in particular to remain in the digital process without any media break,” says co-project manager Pascal Jenny. “That’s a win-win situation, both for our customers and for us. Customers can decide themselves when they want to answer questions, and can do so using a really easy questionnaire. We, on the other hand, improve our turnaround time considerably thanks to the quick response rate, and gain structured data for efficient follow-up processing”, adds co-project manager Kevin Häner.

The project was taken from idea to realisation in just a few weeks in collaboration with the start-up Denkpark GmbH and Baloise’s Innovation Development team.
Read more Media release for “Baloise launches the digital customer dialogue of tomorrow” (DE) Report a claim (DE) Innovations at Baloise www.denkpark.net Link öffnet in einem neuen Tab
Read more Media release for “Baloise launches the digital customer dialogue of tomorrow” (DE) Report a claim (DE) Innovations at Baloise www.denkpark.net Link öffnet in einem neuen Tab
About Helvetia Baloise Helvetia Baloise is Switzerland’s largest multi-line insurer and one of Europe’s leading insurance groups. Every day, more than 22,000 employees work hard to support around 13 million customers with insurance, pension, and financial solutions. These customers range from individuals and small to medium-sized enterprises (SMEs) through to international customer groups, which also benefit from areas such as specialty insurance and reinsurance. Headquartered in Basel, Switzerland, Helvetia Baloise operates in eight European markets and in global specialty markets, combining its strong Swiss roots with a clear international focus. Helvetia Baloise creates safety and security and opens up opportunities, both today and in the future. Through profitable growth and business operations that are geared to long-term stability, we create tailored solutions for our customers, provide an attractive and reliable investment for our shareholders, promote strong partnerships and offer rewarding career prospects for our employees. Helvetia Baloise Holding Ltd shares (HBAN) are listed on the SIX Swiss Exchange.
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