Cyberattack on parts of the Baloise Group’s IT infrastructure

Media releases

Basel, April 12, 2022. On 11 April, Baloise detected a cyberattack on parts of its IT infrastructure, primarily systems of Basler Germany. According to the latest information, no company data or customer data has been stolen and no systems have been encrypted. The affected systems have been identified and isolated. Baloise is still working to deal with the situation with support from external experts. The defensive measures put in place mean that customers and employees in Germany are currently experiencing some restrictions on the use of our services and IT infrastructure.

An attack on parts of Baloise’s IT infrastructure was detected on 11 April. Baloise reacted swiftly by taking countermeasures to fend off the attack. The compromised systems have been identified and isolated, but this is currently resulting in temporary restrictions that are affecting parts of the sales organisation of tied agents of Basler Germany. The defensive measures may lead to further temporary restrictions on Baloise’s services. At present, Baloise does not believe that any other systems will have to be isolated. According to the latest information, no company data or customer data has been stolen. We will continue to do everything we can to protect Baloise and the data of its customers and partners from such attacks.

We apologise to all affected customers and partners for any inconvenience caused. If new information comes to light, we will provide an update on the incident.

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About Helvetia Baloise

Helvetia Baloise is Switzerland’s largest multi-line insurer and one of Europe’s leading insurance groups. Every day, more than 22,000 employees work hard to support around 13 million customers with insurance, pension, and financial solutions. These customers range from individuals and small to medium-sized enterprises (SMEs) through to international customer groups, which also benefit from areas such as specialty insurance and reinsurance. Headquartered in Basel, Switzerland, Helvetia Baloise operates in eight European markets and in global specialty markets, combining its strong Swiss roots with a clear international focus. Helvetia Baloise creates safety and security and opens up opportunities, both today and in the future. Through profitable growth and business operations that are geared to long-term stability, we create tailored solutions for our customers, provide an attractive and reliable investment for our shareholders, promote strong partnerships and offer rewarding career prospects for our employees. Helvetia Baloise Holding Ltd shares (HBAN) are listed on the SIX Swiss Exchange.