In 2017, Baloise enters into an investment partnership with the investment and consulting firm Anthemis Group. As part of this partnership, Baloise makes CHF 50 million available for investments in early-stage start-ups in Europe, the US and Israel. Anthemis Baloise Strategic Ventures aims to use investment to advance Baloise’s digital development.
Baloise enters into a close collaboration with KASKO. The London-based insurtech start-up specialises in digital insurance solutions. In cooperation with KASKO, Baloise is bringing new, innovative products onto the market using straightforward digital processes.
Home Cyber insurance for private customers
To meet the needs of our digital society, Baloise is the first insurance company in Switzerland to offer private customers comprehensive coverage against the risks associated with the cyber world. Baloise ensures, for example, that any photos posted online that the customer is not happy with are deleted, or assumes the costs incurred if credit card details are misused in connection with online shopping.
Baloise buys MOVU, the largest digital relocation platform in Switzerland, allowing it to acquire valuable know-how for the platform business. Together with the team at MOVU, Baloise wants to expand its offering in their core business and develop new services. MOVU was established in Zurich back in 2014. The core of the business model is to organise a comfortable and secure move for the customer.
Investment in startup Insurdata
The insurtech company Insurdata uses augmented reality and 3D modelling to enable a more accurate, simpler and more efficient assessment of insurance risks for real estate. The US-based start-up intelligently combines possible risks for a property to be insured by collecting construction data of the property as well as data about the surroundings.
Financial Needs Baloise Hypo app
Baloise Bank SoBa becomes the first bank in Switzerland to launch a mortgage app on the market. Homeowners can use the Baloise Hypo app to complete the refinancing process with ultimate ease using their smartphone. The app gives users an attractive interest rate quote, which is fixed for one week, after only six questions. The credit decision is made automatically, with customers using their own reference images for property valuation purposes and being able to submit any necessary documents by simply taking photos of them.
Baloise in Luxembourg launches Goodrive, the first motor vehicle insurance policy that is linked to the vehicle itself. Goodrive evaluates driving styles and encourages young drivers to drive safely. Drivers who adopt considerate and safe driving styles receive a corresponding premium discount.
As part of its efforts to look into new fields of business arising from digital transformation, Baloise is aiming to familiarise itself with the gaming scene. It offers gaming gear insurance to insure gaming equipment against damage, theft and loss. This allows Baloise to offer a straightforward insurance solution that is tailored to meet the needs of a particular target group.
Baloise launches the insurance start-up FRIDAY in Berlin. The new insurance start-up, which operates with considerable autonomy, offers motor vehicle insurance on the German market that is consistently geared to customer benefit. Christoph Samwer was appointed as CEO.
Home Wristwatch insurance
As part of a pilot project for photo recognition insurance, Baloise launches a wristwatch insurance policy. This makes the process involved in taking out an insurance policy an emotional one for the very first time. The concept is based on smart, self-learning software that is capable of recognising an increasing number of wristwatch brands and models over time. The wristwatch insurance was launched in cooperation with the start-ups KASKO and Picsure.
Baloise Insurance in Belgium becomes the majority shareholder of DrivOlution, a company specialising in the analysis and correction of driving styles. DrivOlution helps transportation companies and organisations with a large fleet of vehicles to analyse and adapt the driving style of their employees. In this way the drivers learn – on the basis of objectively collected data – to drive in a way that is safer, more considerate and better for the environment.
Investment in startup Trov
Baloise invests in the Californian insurtech company Trov, which offers on-demand single-item insurance. Trōv is already active in Australia, the UK and the US. The start-up, established in 2012, is a technology platform that cooperates with insurance companies and consumer platforms to offer insurance as part of a process that is as smooth as possible.
Business Services Asset management for third parties
Baloise announces that it will be expanding its asset management services on an ongoing basis and that it will now also be offering these services to third parties. The Baloise Asset Management offering is aimed primarily at institutional investors such as pension funds, which pursue a long-term investment strategy. The key to success is an investment strategy similar to the one that Baloise Asset Management also pursues for the assets under management of the Baloise Group’s insurance business.
Business Services Fasoon
In Switzerland, Baloise offers simple and fast insurance solutions on fasoon.ch in connection with setting up a company. Baloise, together with other corporate partners, assumes part of the costs of the company foundation, offers expert advice and the necessary products for starting up a new company.
Financial Needs Monviso
Basler Versicherungen in Germany and Deutsche Asset Management launch a new sales channel under the name Baloise MONVISO on the monviso.de website using robotic technology. Customers can make fund-based asset investments tailored to their needs – and this completely digitally, from developing their personal investment strategy to opening a digital securities account.
Baloise is expanding its range of digital services in the European insurance market and investing in Mobly. The mobility platform offers all services having to do with the second-hand car market. From a useful app, which records all journeys and establishes contact with the assistance provider in the event of a breakdown, to the independent expert who checks the car before it is purchased – Mobly offers our customers a meaningful additional service in the field of mobility.
Investment in startup omni:us
The Berlin-based omni:us specialises in services that use artificial intelligence to extract relevant data points from heterogeneous document streams. The products developed by omni:us specifically for the insurance industry classify and extract from various documents those contents that are necessary for the automated processing of the respective business processes and today often still have to be processed manually.
As part of an experimental pilot project, Baloise is working with the start-up Veezoo to develop a conversation solution based on artificial intelligence. Veezoo’s smart software allows large volumes of data to be analysed and visualised in a matter of seconds. Veezoo is a spin-off launched by ETH Zurich.
Home Smart Living Lab
Baloise is addressing the issue of the housing requirements of tomorrow and launches a cooperation with the research centre Smart Living Lab. Smart Living Lab is a Fribourg-based research and development centre established by the Swiss Federal Institute of Technology in Lausanne, the School of Engineering and Architecture of Fribourg, and the University of Fribourg.
Culture Sarah's Vision
Baloise develops Sarah’s Vision, making it one of the first major companies in the world to develop a board game that will help it to achieve its strategic objectives and ensure that Baloise is positioned in such a way that it remains fit for the future. Sarah’s Vision is a cooperative board game set in the year 2163.
The campaign around Sarah′s Vision is awarded the "Golden Feather" of the Swiss Association for Internal and Integrated Communication (SVIK).
Home Möbel-Pfister Ltd
Furniture and rarity lovers can now insure their favourite pieces with Fiasko Kasko insurance in cooperation with Möbel-Pfister Ltd. The insurance goes much further than conventional home contents insurance, offering supplementary insurance cover. It also insures against mechanical damage, improper use, short circuits or voltage fluctuations and damage through foreign matter.
Business Services Real estate fund
Baloise Asset Management successfully launches Baloise’s first real estate fund with a placement volume of CHF 275 million. This is a key step in implementing the growth strategy for its third-party business. The move strengthens Baloise’s positioning in the Swiss market as an important partner for institutional investors.
Home Single-item insurance
Be it a model ship, a scooter, an armchair, headphones, a BBQ, a designer handbag, your mobile phone, camera or favourite instrument – insurance for these items and many more can be taken out with Baloise in two minutes and with just a few clicks. This tailored insurance solution developed in collaboration with KASKO and Picsure is Baloise’s way of keeping up with the latest trends.
Home Cloud seeder
Baloise is the first company in Switzerland to offer the population protection against hail damage. This involves using a specially equipped small aircraft that flies below the hail cloud and releases an acetone and silver iodide solution – which causes no damage to the environment and is safe for humans.
Home & Mobility Bank CLER
In addition to the innovative insurance and banking solutions that Baloise offers together with Baloise Bank SoBa, it also has digital offerings available on the market through a variety of channels. As part of the Zak app, Bank CLER customers have the option of taking out Baloise insurance with just a few clicks. Customers can choose between baggage, mobile phone and cyber insurance.
Investment in startup Carhelper
Baloise has invested in Carhelper, a car service direct comparison site, as part of a share capital increase. Carhelper is a direct comparison platform for automotive services that allows customers to obtain a selection of binding quotes for the service they require simply by selecting their vehicle and entering its current mileage plus their postcode.
Together with BLKB and the insurtech Anivo, Baloise is developing two new insurance products for mortgage customers. The idea is that these products will respond to customer demand for solutions to mitigate the risks associated with home ownership. The high level of customer benefit and the straightforward video chat function for customers seeking advice has been very well received.
Core Business Online claims notification
Baloise is revolutionising the claims notification process on the Swiss insurance market. Instead of being faced with countless forms and technical jargon, customers can expect an interactive chat function using photo and voice recognition. This allows claims to be reported in a matter of minutes – without the laborious process involved in typing in details.
B-Tonic by Baloise Insurance is a health platform developed by Baloise Belgium that aims to improve people’s physical and mental fitness in Belgium. To that end, Baloise has launched an online platform on which a coach helps subscribers achieve physical or mental goals tailored to their individual needs – with personalised tips on nutrition, injury prevention and mental health.
Baloise is investing in gaming and e-sports in cooperation with UPC. This partnership allows UPC customers to take out both an interesting Internet subscription and insurance coverage that is tailored to suit gamers at the same time. Baloise and UPC are also sponsors of the Baloise International Gaming Show in Lausanne.
Financial Needs Yellow Equities
Together with the start-up Think Yellow, Baloise launches Switzerland’s first-ever gender-friendly investment opportunity in the area of life insurance. The Yellow Equities equity portfolio comprises the sixty top-ranking companies in Europe in terms of gender equality – as evaluated by the independent organisation Equileap.
Business Services Cyber insurance for SMEs
Baloise offers corporate clients the insurance coverage against cyber risks that SMEs need. The insurance also provides comprehensive support for all aspects of protecting data. It covers the costs of everything from identifying the causes of data losses to restoring data and potential business interruptions. The service also includes crisis communications and PR consultancy.
Baloise enters into a cooperation with the start-up insurninja. insurninja specialises in designing and distributing insurance covering all aspects of e-sports, gaming and digital entertainment. This will give Baloise access to valuable expertise, while allowing it to serve a broad customer segment by offering tailored insurance solutions.
Baloise launches a pilot project with the start-up ryd. ryd fits the car with an OBD2 connector and associated smartphone app, thereby turning the vehicle into a connected car. The pilot project will allow Baloise to better understand its customers’ mobility needs and tailor additional future mobility offers to existing requirements.
Core Business Brainalyzed
Baloise Asset Management, the asset manager of the Baloise Group, invests in the start-up Brainalyzed. Brainalyzed specialises in machine learning and artificial intelligence. Baloise decided to invest in the company after a partnership that has been ongoing for a period of two years now and based on its initial experience of swarm-based artificial intelligence.
Baloise launches its new employer campaign – #worklifebaloise – with thought-provoking questions and the courage to be transparent. The goal of the campaign is to generate more publicity for Baloise, move away from the conservative image the company has in the industry and grow its reputation as an innovative employer.
Financial Wellness Mobile Payment
Baloise Bank SoBa becomes one of the first banks in Switzerland to offer Google Pay as a mode of payment. This is consistent with the bank’s existing mobile payment offering and means that customers of Baloise Bank SoBa can now choose between Apple Pay, Samsung Pay, Fitbit Pay, TWINT, Garmin Pay and now also Google Pay.
Home & Mobility Claims notification
Baloise is continuing to implement comprehensive measures designed to simplify the processing of claims. Baloise customers now receive queries regarding a claim in the form of a link sent by SMS or email, allowing them to answer them in a swift and straightforward manner online whenever it suits them best. This is part of a collaboration between Baloise and Denkpark (now Flixcheck, available in German only).
Baloise wins the Swiss Insurance Special Award 2019 for this project, once again recognized as one of the most innovative Swiss insurers.
After winning the special prize of the Swiss insurance industry, Easy Ask also won the Golden Headset Award. The Golden Headset Award recognizes the most innovative and outstanding customer care teams in Switzerland.
Mobility & Home FRI:DAY
As the FRIDAY concept has proven successful, the leading digital insurer is now also offering home contents insurance. This will allow FRIDAY to continue on the growth path towards establishing itself as Germany’s most popular digital insurer. As with the car insurance, the home contents insurance is fully digital and impresses customers with its excellent value for money.
Investment in startup Stable
Baloise invests in Stable, a London-based start-up, via Anthemis Baloise Strategic Ventures. Stable has developed a parametric insurance product for agricultural businesses across the globe that automatically compensates them for income losses caused by price fluctuations.
Home Bubble Box
Baloise invests in the Swiss online laundry and dry-cleaning start-up Bubble Box. Bubble Box services are available as part of a marketing partnership with Baloise’s subsidiary MOVU. This will allow for the optimum exploitation of synergy potential between these two innovative companies specialising in digitalisation.
Baloise invests in the market place for indoor and outdoor tradesmen and cleaning services, Devis.ch. The digital market place, which is already successful in French-speaking Switzerland, plans to expand its business to German-speaking Switzerland and will be implementing this plan together with MOVU.
Mobility & Home FRI:DAY
FRIDAY receives a Media for Equity investment in an amount of around CHF 43 million. SevenVentures, the financial investor behind ProSiebenSat.1 Media, and media investor German Media Pool are investing in the digital insurer set up by Baloise. The investment means that SevenVentures and German Media Pool now hold a total stake of 18.2% in FRIDAY.
Mobility Mobility insurance
The Antwerp-based start-up Mobly, which belongs to the Baloise Group, offers an innovative mobility insurance policy. The product insures the entire family for each kilometre driven, irrespective of the vehicle used. The insurance is better for customers’ wallets, too, because they only pay for the kilometres they actually drive in a car.
Business Services Single-item insurance for SMEs
Following the successful launch of the single-item insurance for private customers, Baloise is now extending the offering to cover corporate clients. These clients can take out the single-item insurance for their own business, but also have the option of offering comprehensive service packages relating to the products they sell in the B2B segment.
Partner Plug and Play
Baloise is entering into a partnership with Plug and Play, a California-based business accelerator. This will expand its portfolio of strategic partnerships focused on innovation, adding to its existing collaborations with the Swiss Fintech Accelerator and Incubator F10 in Zurich. This collaboration gives Baloise access to a global innovation platform based in the tech hub of Silicon Valley.
The Zurich-based start-up gowago.ch has developed the next generation of car leasing platforms, enabling customers to lease used cars easily, transparently and cost-effectively from the comfort of their own home. The major novelty offered to customers by this cooperation with Baloise is that all vehicle costs incurred, from transaction tax right through to car insurance, can now be transacted together with the monthly leasing instalment via gowago.ch, the first independent Swiss-wide full-service leasing platform for used cars.
Baloise is extending its ‘Home’ ecosystem with an investment in Batmaid, a digital platform for domestic cleaning services. Batmaid is a solution that enables its customers to find hand-picked and insured cleaners online within the space of a minute. The customer enters their postal code and selects the service required, and Batmaid will suggest a list of available domestic helpers. The company’s integrated trust service registers workers and takes care of payroll taxes on behalf of its customers. The cleaning staff have the benefit of declared work and social insurance cover.
Baloise is investing in the start-up Houzy, a digital platform that enables owners of houses and apartments to combine and manage every aspect of their property online. Houzy connects its customers directly with the right partners, whether they are buying, renovating, maintaining or selling their property.
Through its partnership with TWIICE, Baloise is addressing the mobility needs of people with musculo-skeletal conditions. TWIICE is a Swiss start-up that specialises in the development of exoskeletons, a kind of external skeleton that acts as a walking aid. TWIICE’s modular exoskeleton enables people with spinal cord injuries and similar conditions to regain some autonomy in respect of everyday activities such as sitting, standing and walking on even and uneven ground.
Culture Advent calendar
On 1 December, Baloise will unveil the largest Advent calendar in Basel, with 24 festively decorated Christmas trees displayed in the windows of the western facade of the new Baloise Group headquarters. Baloise will also be running a competition to give away 24 Christmas vouchers worth CHF 150 each for the plant nursery of the Lehrbetriebe beider Basel (LBB) foundation.
Partner Pensionskasse Basel-Stadt
The partnership established with Pensionskasse Basel-Stadt is helping Baloise to realise its aim of significantly increasing the volume of external customer assets managed by Baloise Asset Management. Acting as a transaction manager, Baloise advised the pension fund regarding the purchase of seven properties in prime locations in Geneva. Going forward, Baloise’s remit will no longer be limited to asset management but will also include property management responsibility on behalf of Pensionskasse Basel-Stadt for these seven properties.
Together with the Belgian start-up company Keypoint, Baloise is developing a new digital assistant to simplify the work of property managers in Belgium. The increased complexity of tasks and the sharp rise in the number of residential properties in recent years has recently caused a shortage of professional property managers. Keypoint has therefore developed a digital platform that brings together all the players and assists them with real estate management tasks, from finding a reliable craftsman, reporting damage to obtaining legal advice.
Baloise in Belgium is investing in the Walloon start-up ImmoPass, a service provider in the field of technical property inspection. Potential buyers or property managers can use the ImmoPass system to assess the technical condition of their building in order to avoid unexpected renovation costs – for example, in the event of moisture problems, instability, poor roof condition or the presence of asbestos.
Baloise is partnering with Bridgemaker to found aboDeinauto, the first subscription service to focus specifically on used vehicles. aboDeinauto enables its customers to drive a second-hand car of their choice on a monthly subscription basis with no long-term commitment. The minimum subscription period is just one month. Users just have one fixed monthly fee to pay, which includes tax, insurance, vehicle registration and maintenance.
Mobility Ben Fleet Services
Baloise is investing in start-up firm Ben Fleet Services, a technology-driven business that provides vehicle fleet services and whose platform efficiently integrates with customer systems via digital interfaces. Its automated processes generate time and cost savings and offer customers a high degree of flexibility.
Baloise Insurance is investing in Flemish start-up Rentio, a company that digitalises, centralises and automates all aspects of the rental process. Property management companies, landlords and tenants can use an app or the online platform to enter into contracts, monitor payments, exchange documents and sort out everyday problems such as a broken radiator or a routine boiler service.
Mobility& Home FRI:DAY
FRIDAY continues to expand its digital insurance platform and market presence and has recruited two new additions to its management team. Nate Glissmeyer is to become Chief Platform Officer while Robin Latz will manage FRIDAY’s operations in Germany.
VROOM.be, a subsidiary of mobility platform Mobly, enables visitors to arrange loans online to finance the purchase of their second-hand vehicle. Loans can be arranged fully digitally and the funds are available within just 24 hours. The buying process is smooth and involves no physical contact.