“For me, sustainability begins at different levels. From my core field of compliance, I find it important that Baloise does business in a way that causes no reputational damage, preventing Baloise from being shaken by the media or fines. With regard to our customers and employees, I believe that we can only maintain lasting and productive relationships if Baloise offers good products and conditions. Give and take must be in a balance, so to speak. Last but not least, I naturally also consider dealing with global resources to be a part of the sustainability topic. How do we deal with environmental issues, where do we or don’t we invest and where do we support meaningful projects. If we want to sell a concept, we have to live by it too.”Silvia Kalbermatten, Compliance
Risk management at Baloise
As part of the strategic management, risk management is an integral component of Baloise’s sustainability activities. The holistic focus of our risk management enables both internal and external risk hedging.
Our risk management is a uniform, Group-wide, strategic and operative system with the following areas: risk map, risk governance & risk culture, risk measurement, risk processes and strategic risk control.
The sustainable existence of Baloise and thus the goal of our insurance pool to provide a secure future for our customers, employees and investors is safeguarded by Baloise’s risk management. Our internal safeguards include considering natural catastrophes which could impact Baloise business activities as well as information security and IT compliance. External events are integrated in the risk map for various scenarios and the associated risk-minimising measures have been included.
In addition to safeguarding our business activities, our main focus is protecting our customers through the Simply Safe strategic focus. But it’s not just every customer that should feel more secure having Baloise as a partner. By dealing with topics such as environmental risks, cyber security and digitalisation, compliance, globalisation as well as social, ecological and economic megatrends, Baloise risk management contributes toward a secure future for society.
The risk map distinguishes between the following categories of risk to which Baloise is exposed:
- Actuarial risk
- Market risk
- Financial-structure risk
- Business-environment risk
- Operational risk
- Strategic & information risk.
The risk map is firmly embedded in the organisational structure and responsibilities of the entire Baloise Group. Each risk is assigned to a risk owner (with overall responsibility) and to a separate risk controller (responsible for risk management and control).
The development and expansion of risk governance and risk culture has a long tradition at Baloise. We are constantly working to enhance this culture across the entire organisation. Designated risk owners and risk controllers dealing with specific risk issues are as much a part of this culture as committees that meet regularly to discuss risks. At the same time, our risk models and processes are continually refined. The internal control system (ICS) and the compliance function are further major planks of this strategy.
The most senior decision-making body in Baloise’s risk organisation is the Board of Directors of Bâloise Holding Ltd, while ultimate responsibility for risk control lies with the Board of Directors’ Audit and Risk Committee. The Chief Risk Officer for the Baloise Group reports regularly to both of these bodies and is partly personally responsible for risk-related issues.
The Board of Directors is empowered to determine the risk strategy, which is derived from Baloise’s business strategy and objectives and addresses issues around the Company’s risk appetite and risk tolerance.
The Group Risk Committee and the local risk committees in each business unit – which comprise members of the Corporate Executive Committee and of the local senior management teams respectively – decide how the risk strategy is developed and designed and how the pertinent policies are implemented in day-to-day business. Bodies specially set up to examine specific risk areas such as asset/liability management, compliance, IT risk and the use of reserves also compile submissions for the committees to facilitate their decision-making on these issues. The Group Risk Management team works closely with the local risk experts to complete the picture. This inclusive risk organisation approach provides us with a platform for sharing and constantly refining best practice.
Group Risk Management is responsible for
- developing consistent, mandatory risk models for the entire Baloise Group,
- monitoring Group-wide standards,
- reporting risks,
- complying with risk processes and procedures, and
- communicating with external partners such as auditors, corporate supervisory bodies and credit rating agencies.
The business units are responsible for local implementation of the standards and requirements specified by the Baloise Group. Overall responsibility lies with the Baloise Group’s Chief Financial Officer, followed by its Chief Risk Officer.
Our risk model standardises the process of quantifying our business risks and financial market risks across all strategic business units. It is consistent with the principles and calculation methods applied by the Swiss Solvency Test and with the European Union’s Solvency II directives. As a ground-breaking risk management tool, it provides a firm foundation on which management can make strategic and operational decisions.
The economic risk capital derived from Baloise’s models is currently the most advanced market standard. To this end, risk measurement metrics alone are used to calculate a target capital figure – irrespective of any financial accounting treatment or regulatory capital requirements under Solvency I – to ensure that the Company remains solvent even in adverse circumstances and can meet its obligations to policyholders at all times. We constantly compare this target capital figure with the capital currently available (the “actual” capital).
In addition to this holistic risk model we use the risk map to identify, describe and evaluate specific risks in terms of their likely impact on our operating profit or loss. Our corporate database of specific risks – which contains a detailed description of the risks concerned, their classification on the risk map, and early-warning indicators – is generated from this standardised process. We use quantitative methods to supplement this description by measuring these risks’ probable financial impact on the Company’s balance sheet. Each risk is documented together with the measures needed to mitigate it. The database is updated every six months.
This combination of a holistic risk model with analysis of specific risks ensures that Baloise maintains an adequate overview of the prevailing risk situation at all times.
Group-wide risk management standards place the risk process on a mandatory footing. These rules stipulate methods, rules and limits that must be applied throughout the Baloise Group. These standards determine how the various risk issues are evaluated, managed and reported. A number of risk limits act as early-warning indicators to mitigate the risks taken.
The Baloise Group uses a system of limits based on economic risk capital in order to mitigate its risks holistically at an aggregate level. This system tracks the risk capital held by the Baloise Group and individual business units in real time. We also monitor issue-specific risks individually by imposing limits, as illustrated by the following examples:
- Actuarial risk is determined by underwriting guidelines on which local underwriters base their decisions. Risk metrics analysis of the deductibles payable supplements the Company’s key reinsurance strategies.
- We use appropriate reporting procedures to monitor market risk and financial-structure risk across all our investment units. In addition to upper limits on equity exposures, for example, there are clear and binding guidelines on bond ratings. The applicable “Basel” approach and advanced statistical methods are used to assess credit risk. In addition, we use our risk analysis to monitor the overall solvency position once a month.
- We capture business-environment risk, operational risk and strategic risk on both a standardised and individual basis, and we assess them in terms of their impact on our capital.
Comprehensive risk reports are discussed with the Board of Directors, the Corporate Executive Committee (CEC) and the Executive Committees (ExCos) as decision-makers in order to derive appropriate measures. Reports to supervisory authorities complete the image. In addition, the risk situation assessed by the risk management is also taken into account in the remuneration of managers. The individual allocations to the employees from the performance pool are based on the following three criteria: performance of the team, leadership and behaviour of the employees. The line manager’s proposal for allocation is discussed by the respective management team and compared across divisions and departments and adjusted if necessary. This ensures that conduct components that are also risk-relevant are also taken into account in the allocation.
Our internal risk model, which uses standard methods to quantify all our business risks and financial market risks, forms the basis for strategic discussions about Baloise’s risk appetite. The capital requirements derived from this model constitute minimum requirements for our “actual” capital.
This process provides a 360-degree view of our key strategic risks and how they are managed. Our strategic risk management offers the clear prospect of penetrating new business lines and optimising the risk/return profile of our existing business.
Profit targets for individual business units that factor in their specific risk situation are a major aspect of this risk management system. These targets form part of the overall objectives agreed with local management teams.
More information about remuneration and the Performance Management System can be found
in the Baloise Corporate Governance Report.
As a European insurance company with Swiss roots, we have a strong balance sheet and high operating performance which are optimised in terms of both risk-taking and opportunities for returns.
The Standard & Poor’s (S&P) rating agency improved the rating of the Baloise Group’s core companies from A with a positive outlook to A+ with a stable outlook on 27 June 2018. S&P recognises the outstanding capitalisation of Baloise, which according to the its capital model comfortably exceeds the AAA level, the high operating performance, the strong risk management and the strong competitive position in the profitable core markets.